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N4T Investigators: Tucson pool builder now unlicensed after a number of buyer complaints | Information

TUCSON (KVOA) – For more than two Months, the news 4 Tucson investigators have been investigating customer complaints against Imperial Pools and Design LLC of Tucson and its owner Patrick Crone.

Crone is now completely unlicensed after losing his general contractor license a few weeks ago and having his KA-6 Dual Pool Contractors license revoked at the same time weeks earlier when the Arizona Registrar of Contractors was investigating a consolidation of six customer complaints in 2020.

Crone now has 18 open cases against its KA-6 Dual Pool license with 10 disciplined cases, and its GC license has three open cases and one disciplined case.

The ROC told N4T investigators that of the state’s more than 43,000 licensed contractors, only about 5 percent ever received just one complaint.

More than a month Previously, Crone told N4T investigators that he was going to sell his company and quit all jobs in two to three weeks and that “nobody leaves with any money.”

However, N4T investigators have found more than eight customers who do not yet have a full pool. Many aren’t even around.

Daniel Hernandez hired Imperial Pools and Design to build his pool – a gift for his wife that never came true. He said the whole process was a nightmare and he Repentance ever set crone.

“Terrible – he [Patrick Crone] is one of the most unsavory people I have ever met, ”said Hernandez. “He’s a person who doesn’t care about his customers.”

Hernandez said Crone recently promised him a quick turn at his pool that never happened.

“He came out for a brief moment and told me it would be done [in] a week, that was a month ago, ”he explained.

Claudia Figueroa spent more than $ 26,000 and has only one collapsing hole in her yard. She expected her pool to be ready by September.

“It collapsed here first during the monsoon season, so it was only a little bit, I sent them pictures and they didn’t come and didn’t do anything about it,” Figueroa said. “Hey [Patrick Crone] said it wasn’t her fault. “

Kathy and Randolf Luttery were also left with just a collapsing mess in their back yard. After spending around $ 41,000, Kathy said before doing anything for what they’d already paid. Crone wanted more money.

“To do more work on our house, he wanted another $ 10,000 that I wouldn’t give him,” said Kathy.

Cody Faller has been waiting for his pool to be completed for nearly two years after spending nearly $ 100,000. He said he had to spend more money getting someone else to finish and keep the poolS. Come above “Incorrect” work already done.

“It’s a shame when you try to get a pool and just get it right, you want to get what you paid for, and then you get caught up in threats and all kinds of volatility with this guy,” says Faller called.

Julie and Tom O’Leary said they paid around $ 47,000 in work that has not yet been completed on their pool.

“We feel like him [Patrick Crone] “We stole money from us,” said Tom. “We gave him money to do a job he didn’t do, and in my book it’s theft.”

Julie said it was almost impossible to get other contractors to do the work for completing the pool because they cannot make guarantees about the job and do not know what could be wrong with the work already done.

“There are a lot of contractors who are tired of walking in and finishing the job because they don’t know what he’s done, what’s going on under the pavers,” said Julie.

She blames the ROC for not responding earlier when it investigated the first complaints last year. The N4T investigators brought their concerns to the ROC. Its director Jeff Fleetham said in a Zoom interview that there is a complex legal process that cannot be rushed.

“Revoking or suspending a person’s license robs them of their ability to do business,” Fleetham said. It’s a serious process. “

N4T investigators asked the ROC, now that Crones has both licenses revoked and he cannot legally complete the pools, what should customers do with unfinished work?

The ROC sent us the following statement:

Homeowners who have entered into a contract with Imperial Pools and Design LLC but have not received the services and materials they paid for can file a licensed complaint with AZ ROC at www.roc.az.gov.

Under certain conditions, homeowners may also be eligible for the Registrar’s Recovery Fund for Homeowners and receive up to $ 30,000 to have the work corrected or completed, depending on the cost of the damage. Each residential license is prorated for up to $ 200,000.00 to a maximum of $ 30,000.00 per homeowner upon filing a full claim.

However, before homeowners can file an administrative request from the Recovery Fund, they must first investigate their complaint and issue a disciplinary sanction against the license. As we explained in previous answers, even though the license is already in the revocation status, the license can still lead to a court decision to “revoke” the license.

Outside of AZ ROC’s administrative process, homeowners also have the option to initiate civil lawsuits against the company, but AZ ROC would not be involved in those proceedings.

On the 19th of October, N4T investigators turned to Patrick Crone and asked why he said that “Everyone Orders will be completed in 2-3 weeks “more than a month ago, but not yet completed so many client jobs and what his plan is now without his licenses. He still has to answer.

There is a Facebook group for former Patrick Crone clients who have had problems. The group now has 45 members. One of Crones customers shared a text message from Croneafter his licenses were revoked, seems to show that he is trying to get into a contract without a license by offering to sign up as a consultant for their pool build.

The N4T investigators sent the message to the ROC. The ROC said it was an active investigation and unable to comment, but sent us the following statement on what would generally happen if someone asked work without a license:

“AZ ROC is investigating unlicensed complaints about contracting and / or unlicensed advertising, both of which are class 1 violations in the state of Arizona. If, after investigating an unlicensed complaint, there is sufficient evidence to support the allegation of contracting and / or advertising without a license, the agency usually bundles the investigation and submits it to the relevant District Attorney for criminal review. “

Several customers said they had called the Pima County Sheriff’s Department to report their problems. The N4T investigators turned to PCSD and received the following answer:

“We have received complaints about this company and are investigating it. If anyone has information about a potential crime or believes they are a victim of a crime, they should contact local law enforcement. ”- Deputy James Allerton, Public Information Officer

Imperial Pools and Design has not been a Better Business Bureau accredited company for months and its rating has been suspended. In September, N4T investigators informed the BBB that the website for Imperial pools and design still has a “BBB Accredited” Companies”Logo on the display. The BBB said: “a company may only use the “BBB Accredited Business” logo on its website if it is accredited. Thank you for letting us know that the company continues to use our logo on its website. We are considering this trademark infringement and will contact the company to request the removal of the logo.

At the time of this writing, the logo can still be seen on the website. The company website also lists It has a KA-6 Dual Pool Contractors license and shows the license number even though the license has been revoked.

We will follow this story further.

If you have a tip for us to investigate, email us at [email protected] or call our tip hotline at 520-955-4444.

If you have a story you’d like us to investigate, email us at [email protected] or call our tip hotline at 520-955-4444.